Find Tech Help
Answers to the most frequently asked technology questions
Help with Login Issues
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Logging Into the Single Sign On - Iniciar sesión en Single Sign On
- Logging into Chemeketa's Single Sign On video
- Cómo iniciar sesión en Chemeketa's Single Sign On video
- If you forget your Chemeketa password, you can go to the login page and click on the Need Help? link
- Click Forgot My Password and follow the directions
- If you cannot remember your user name, you can call the Help Desk at 503.399.7899 during business hours for assistance
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Change your Single Sign On Password
- Log into https://login.chemeketa.edu
- On the Applications Page, click your profile name at the top of the page to open the profile menu
- Click Change Password
- Follow the on-screen instructions
- Logging into Chemeketa Email - Accessar su correo electrónico de Chemeketa
Help with the Class Environment
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Elearn (Canvas)
- Computer Center - Call 503.399.2543, email or book an appointment via Zoom or
- Elearn (Canvas) help - click the help button in the Navigation menu to see all options
- Elearn Frequently Asked Questions
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Accessing Your Textbook
Some college courses include a materials fee and electronic textbook. The colleg has created a page to help you use them. For print textbook information, please see the bookstore or the textbook lending library.
Help with Video Conferencing Applications
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Zoom
- How to log in (Including via smartphone)
- Schedule a practice session with an Instructional Assistant:
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Google Meet and Google Hangouts
- Computer Center - Call 503.399.2543, email or book an appointment
- After hours, Vitalyst support is available; call the help desk at 503.399.7899 and choose option 3
Help with Specific Software Used in Courses
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Microsoft Office (Word, Excel, PowerPoint, Access, etc.)
- Computer Center - Call 503.399.2543, email or book an appointment
- Etutoring: To use, go to the Chemeketa Single Sign On Portal and click Etutoring; you will see a link to subjects and times of availability
- After hours, Vitalyst support is available; call the help desk at 503.399.7899 and choose option 3
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Office 365
- Office 365 is available free of charge to students: instructions for obtaining Office 365
- Computer Center - Call 503.399.2543, email or book an appointment
- After hours, Vitalyst support is available; call the help desk at 503.399.7899 and choose option 3
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Adobe Products (Creative Cloud - Dreamweaver, Illustrator, InDesign, Photoshop; Adobe Acrobat)
- Computer Center - Call 503.399.2543, email or book an appointment
- After hours, Vitalyst support is available; call the help desk at 503.399.7899 and choose option 3
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Google Apps (Gmail, Google Drive, Google Sheets, etc.)
- Computer Center - Call 503.399.2543, email or book an appointment
- After hours, Vitalyst support is available; call the help desk at 503.399.7899 and choose option 3
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Respondus Lockdown Browser
You can contact the computer center for help, 503.399.2543 or email.
If you are not successful using Respondus Lockdown Browser at home, you can book an appointment to take your test at the Student Computer Center, which has Respondus at all locations.
Help Connecting to Library Resources (such as videos, articles, books)
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Get Help from the Library
The Reference Librarians can help with access issues, via live IM chat, telephone, or email
Help with College-Owned Devices (Chromebooks, laptops, tablets, etc.)
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To Borrow Or Return a College-Owned Device
To borrow or return computers, see https://libraryguides.chemeketa.edu/laptops
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Chromebook Support
- Login: Chromebook login is your Gmail login
- Chromebook FAQ
- Chromebook self support
- Computer Center - Call 503.399.2543, email or book an appointment
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Support for Other Devices
Call the Computer Center or IT Help Desk for help setting up your college-owned laptop. Chemeketa technicians can also offer limited assistance troubleshooting personal devices.
- Login: laptops do not require a login
- Computer Center - call 503.399.2543, email or book an appointment
- Trouble connecting device to wireless network: IT Help Desk at 503.399.7899 (select option 3 for Vitalyst support)
Help Connecting to College WiFi & Public Internet Access
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Where to Find It
The wireless network is available in all college buildings. Chemeketa wifi has been extended to specific areas of the parking lot at the Salem and Yamhill Valley campuses and at the Woodburn, Polk and Brooks centers. Students can connect to the internet while staying in their cars and maintaining social distancing.
Maps showing college Wi-Fi coverage and other information
Your public library may also have computers and free wifi available. Contact your public library for more information.
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Connecting to the College Wi-Fi
Connection Support:
- Walk in to the library to get help from the Computer Center Instructional Assistants
- Computer Center - Call 503.399.2543, or
- IT Help Desk at 503.399.7899
Connection Self Help:
- If you have a previous connection to CCCStudent or CCCEmployee, forget it on your device
- Connect to the network CCC-Connect
- You will be redirected to a login page (wifi.chemeketa.edu)
- Use your regular Chemeketa username and password to log in
- Follow the instructions presented
- Once you have completed the process, use the CCCStudent or CCCEmployee network