Find Tech Help

Self Help

MFA sign-up steps:

1. Go to mysignins.microsoft.com/security-info in any modern web browser
2. You will be taken to the Chemeketa Single Sign-On (SSO) login page and asked to log in using your Chemeketa User name and password
3. Select a method to use for MFA from the “Security info” page.

To Add an Option:

1. Click on the “+ Add Sign-in Method”
2. Choose an option (You can only have one version of each option active at a time)
3. After a selection is made, follow the instructions on how to finish signing up for that option
4. After you set up your initial options, you'll be logged out
5. You now should test your MFA by logging into the webpage to make any other changes to your options. 

Support

There is no email support for Single Sign On login issues or Chemeketa passwords.  Students can go to the Help desk in the Student Success Center (Salem 2/210) or call 503.399.7899 at any time. Use option #1, or after hours option #3. Employees must call 503.399.7899, option 1.

1. Log into myapps.microsoft.com
2. In the My Apps menu at the top of the page, choose My Account
3. Choose Security Info to update your password and verification methods

Support

There is no email support for Chemeketa passwords.  Students can go to the Help desk in the Student Success Center (Salem 2/210) or call 503.399.7899 at any time. Use option 1, or after hours use option 3.

• Use the Apps Page to access your Google mail

Your student ID is your library card, computer login card, and can be used to speed printing.

Video: How to obtain your Student ID on your smartphone  

If you do not have a smartphone, you can obtain a physical card at the Public Safety office on Salem Campus (Building 38), or the main desk on Yamhill Valley Campus (Building 1, first floor). 

Cómo conseguir su credencial de estudiante (Instructions in Spanish)

• Computer Center - Call 503.399.2543,  email, or book an appointment via Zoom in Navigate
• Canvas help - click the help button in the Navigation menu to see all options
• Canvas Frequently Asked Questions

Some college courses include a materials fee and electronic textbook. The college has created a page to help you use them. For print textbook information, please see the bookstore or the textbook lending library.

• How to log in (Including via smartphone)
  • Call 503.399.2543
  • email
  • Use Navigate to schedule a practice session with an Instructional Specialist

• Computer Center - Call 503.399.2543, email or book an appointment via Navigate
• After hours, Alithya support is available; call the help desk at 503.399.7899 and choose option 3

• Computer Center - Call 503.399.2543, email or use Navigate to book an appointment
• Etutoring:  To use, go to the Chemeketa Single Sign On Portal and click Etutoring; you will see a link to subjects and times of availability
• After hours, Alithya (Vitalyst) support is available; call the help desk at 503.399.7899 and choose option 3

• Office 365 is available free of charge to students:  instructions for obtaining Office 365
• Computer Center - Call 503.399.2543, email or use Navigate to book an appointment
• After hours, Alithya (Vitalyst) support is available;  call the help desk at 503.399.7899 and choose option 3

• Computer Center - Call 503.399.2543, email or book an appointment in Navigate
• After hours, Alithya (Vitalyst) support is available; call the help desk at 503.399.7899 and choose option 3

• Computer Center - Call 503.399.2543, email or book an appointment
• After hours, Alithya (Vitalyst) support is available;  call the help desk at 503.399.7899 and choose option 3

You can contact the computer center for help, 503.399.2543 or email.

If you experience issues using Respondus LockDown Browser at home, you are welcome to use the computers at the Student Computer Center (Building 9, Floor 2). Respondus is installed and available on all Center computers.

• Computer Center - Call 503.399.2543, email or use Navigate to make an appointment

Login: Chromebook login is your Single Sign On Gmail login
Chromebook FAQ
Chromebook self support
Computer Center - Call 503.399.2543, email or book an appointment with Navigate

Call the Computer Center or IT Help Desk for help setting up your college-owned laptop. Chemeketa technicians can also offer limited assistance troubleshooting personal devices.

Login: laptops do not require a login
Computer Center - call 503.399.2543, email or book an appointment
Trouble connecting device to wireless network: IT Help Desk at < 503.399.7899 (select option 3 for Vitalyst support)

The Reference Librarians can help with access issues, via live IM chat, telephone, or email

Connection Support: 

• Walk in to the library to get help from the Computer Center Instructional Specialists
• Go to the Student Success Center  (Salem 2/210) for help
• Computer Center - Call 503.399.2543,  or  
• IT Help Desk at 503.399.7899

Connection Self Help:

• If you have a previous connection to CCCStudent or CCCEmployee, forget it on your device
• Connect to the network called Stormnet
• The WiFi network will make use of single sign-on credentials (which only need to be entered once)
• Connecting to StormNet