Find Tech Help

Answers to the most frequently asked technology questions

 

 

Help with Login Issues

  • Logging into Single Sign-On

    Self Help

    MFA sign-up steps:

    1. Go to mysignins.microsoft.com/security-info in any modern web browser
    2. You will be taken to the Chemeketa Single Sign-On (SSO) login page and asked to log in using your Chemeketa User name and password
    3. Select a method to use for MFA from the “Security info” page.

    To Add an Option:

    1. Click on the “+ Add Sign-in Method”
    2. Choose an option (You can only have one version of each option active at a time)
    3. After a selection is made, follow the instructions on how to finish signing up for that option
    4. After you set up your initial options, you'll be logged out
    5. You now should test your MFA by logging into the webpage to make any other changes to your options. 

    Support

    There is no email support for Single Sign On login issues or Chemeketa passwords.  Students can go to the Help desk in the Student Success Center (Salem 2/210) or call 503.399.7899 at any time. Use option #1, or after hours option #3. Employees must call 503.399.7899, option 1.

  • To change your single sign on password
    1. Log into myapps.microsoft.com
    2. In the My Apps menu at the top of the page, choose My Account
    3. Choose Security Info to update your password and verification methods
    1. Inicie sesión en myapps.microsoft.com
    2. En el menú My Apps (Mis aplicaciones), seleccione My Account (Mi cuenta)
    3. Seleccione Security Info (Información de seguridad) para actualizar su contraseña (password) y los métodos de verificación

    Support

    There is no email support for Chemeketa passwords.  Students can go to the Help desk in the Student Success Center (Salem 2/210) or call 503.399.7899 at any time. Use option 1, or after hours use option 3.

  • Help with Logging Into Email

Help to Obtain Your Student ID

Help with the Class Environment -

Help with Videoconferencing Applications

Help with Specific Software Used in Courses

Help with Colllege Devices

  • Chromebook Support

    Login: Chromebook login is your Single Sign On Gmail login
    Chromebook FAQ
    Chromebook self support
    Computer Center - Call 503.399.2543, email or book an appointment with Navigate

  • Help with Other College Devices

    Call the Computer Center or IT Help Desk for help setting up your college-owned laptop. Chemeketa technicians can also offer limited assistance troubleshooting personal devices.

    Login: laptops do not require a login
    Computer Center - call 503.399.2543, email or book an appointment
    Trouble connecting device to wireless network: IT Help Desk at 503.399.7899 (select option 3 for Vitalyst support)

Connecting to the College Wi-Fi

  • Help with Chemeketa Wi-Fi

    Connection Support: 

    • Walk in to the library to get help from the Computer Center Instructional Specialists
    • Go to the Student Success Center  (Salem 2/210) for help
    • Computer Center - Call 503.399.2543,  or  
    • IT Help Desk at 503.399.7899

    Connection Self Help:

    • If you have a previous connection to CCCStudent or CCCEmployee, forget it on your device
    • Connect to the network called Stormnet
    • The WiFi network will make use of single sign-on credentials (which only need to be entered once)
    • Connecting to StormNet